DKV is the full‑service provider in the field of eMobility, offering tailor‑made solutions for electric vehicles: from charging infrastructure to planning and design, from consultancy to installation and electricity products. As a Customer Support Representative, you are the coordinator and take ownership of our service delivery.
Become part of our diverse, dedicated and unique team! What you can expect You will design the service delivery strategy for our micro and small business customers across Europe. In doing so, you will ensure that every digital and personal touchpoint inspires enthusiasm while continuously increasing the profitability of our e-commerce business.You will lead and develop your team of QA managers, customer journey experts, credit managers and business analysts, both professionally and disciplinarily.
You are responsible for the conceptual, logical, and structural integrity of our Core Data Model as well as the Gold Layer across Azure, Snowflake, and dbt.You ensure that fragmented data sources are transformed into consistent, reusable, and decision‑relevant data products, actively preventing the platform from drifting into team‑specific, incompatible models.You define and maintain central business objects, canonical dimensions, shared metrics, and facts, ensuring that the Core Data Model serves as a stable, business‑oriented foundation across all domains.You develop modeling standards, naming conventions, layering concepts (Staging → Intermediate → Gold), reuse patterns, and dbt design guidelines, and you ensure their consistent implementation across all teams.You safeguard the semantic consistency of the entire data model, resolve domain conflicts, ensure that identical business terms are modeled only once, and review changes affecting core layers.You act as the technical design authority for model changes in Snowflake/dbt, balancing local requirements with long‑term model coherence, and ensuring that all models remain performant, scalable, maintainable, and of high quality.